I also just did an exchange with AG and it was an item I purchased at AGPC in April. I did have my original receipt, but the CS lady didn't really seem to think it would have been a problem if I hadn't kept the receipt. She said it would just take AG longer to process my request.

IMHO, the ease with which returns/exchanges get handled all depends upon the CS person you speak with. I have talked to quite a few of them in the past and when I get a very nice, helpful person the process is a breeze, otherwise not always the case.

One CS lady told me that I should ask them to make some notes in their system during a call and have them log our conversation in case there are problems for whatever reason. She said to always ask them to jot notes in their computer system.

She also told me that their policy is 100% customer satisfaction, particularly concerning the dolls and that AG accepts exchanges of dolls even if you've had a doll for several years and just decide you don't like her anymore, you can still exchange it--they don't care and will send you a new, different doll.

I was pretty impressed by that policy, but I'm not sure I'd ever test it out!

HTH,

Katie